These Terms & Conditions (“Terms”) constitute a legally binding agreement between:
Touric Online Pvt. Ltd., a company incorporated under the laws of India, having its registered office at Jaipur, India, together with its branch offices located in Delhi and Hyderabad, and The registered B2B Partner / Travel Agent / Corporate Client.
By registering, accessing, or transacting through www.touric.ai or any Touric platform, you acknowledge and agree that:
If you do not agree with these Terms, you must immediately discontinue use of the platform.
Touric operates as a B2B intermediary platform providing access to:
Touric does not own, operate, or control airlines, hotels, transport companies, or other service providers and acts solely as a facilitating/booking platform. All bookings remain strictly subject to the terms, availability, rules, and decisions of the respective suppliers.
To use the platform, the Partner must:
Any transaction executed through your login shall be deemed authorized by you. Touric reserves the right to suspend or terminate access in cases of misuse, fraud, non-payment, or breach of policy.
All flight bookings are governed by airline rules regarding:
Certain fares may be non-refundable or non-changeable.
In the event of cancellation, delay, reschedule, or operational changes, Touric will assist only as per airline policy. Touric shall not be liable for consequential losses including:
A no-show may render the entire ticket non-refundable. Airline decisions shall be final.
Any ADM arising due to:
Shall be payable by the Partner in full, including any penalties and service fees.
Hotel and land bookings are governed by supplier policies including:
Hotel classifications are indicative only. In case of non-availability, the supplier may:
Touric does not guarantee:
Chargebacks or payment disputes raised without prior escalation may lead to account suspension.
Refunds are processed only after receipt of credit from the respective supplier. Processing timelines may vary (typically 7–90 working days, depending on supplier and airline).
Touric shall not be responsible for:
Service fees, convenience fees, and mark-ups may be non-refundable.
The Touric wallet is a prepaid credit facility provided exclusively for executing bookings and related transactions on the Touric platform.
Touric reserves the irrevocable right to adjust wallet balances against outstanding payments, ADMs, chargebacks, penalties, or any financial liability arising from Partner activity.
In case of account suspension or termination, wallet balances shall remain on hold until all obligations are fully resolved.
Accounts may be suspended or terminated without prior notice in cases of:
Any related financial losses shall be recoverable from the Partner.
Partners must:
In case of any queries regarding these Terms or the Services, you may contact Touric at info@touric.ai or through your authorized Touric representative.
Touric shall make reasonable efforts to review and respond to such communications within a commercially reasonable timeframe. However, the submission of a query shall not, by itself, constitute:
To the maximum extent permitted by law, Touric’s liability shall be limited to the amount paid to Touric for the specific booking in dispute.
Touric shall not be liable for:
Touric shall not be responsible for failure of performance arising from events beyond reasonable control, including:
These Terms shall be governed by the laws of the Republic of India. All disputes shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.
Touric reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.
Touric reserves the right to suspend or terminate the Partner’s access to the platform, with immediate effect or without prior notice, in cases including but not limited to breach of these Terms, fraud, misuse, non-payment, compliance risks, or financial exposure.
The Partner may request termination of their account by providing written notice to Touric, subject to settlement of all outstanding obligations, ADMs, penalties, or disputes.
Upon termination, platform access shall be disabled, wallet balances shall be adjusted against liabilities, and any remaining balance (if approved) shall be processed as per Touric policy.
Clauses relating to payments, liabilities, confidentiality, limitation of liability, and jurisdiction shall survive termination.
If you cannot find an answer to your question or need clarification on any terms, feel free to contact us.